Sunday, 28 April 2013
General Rules & Regulations for Hotel Staffs
is a truly professional sector. In order to maintain highly professional, most efficient and profitable business environment hotel authorities have to implement some general rules and regulation for their staffs. Here in this Training, we will learn some General Rules & Regulations for Hotel Staffs'
Hotel Address:
- Do not use the hotel as your mailing address.
- Use your own dormitory address or residential address.
Identification:
- Name Tag must be worn at all times within the hotel premises
Packages:
- No personal property, except tools or clothing necessary for the job, should be brought into the hotel.
- The Hotel Authority reserves the right to inspect any personal packages you may be carrying, including your pocketbook, as you enter or leave the hotel. Refusal to comply when requested may be grounds for disciplinary action.
- No employee is permitted to take Hotel’s property without proper authorization.
- Employees violating this rule will be dismissed or prosecuted.
Sick Leave:
- Absenteeism due to any kind of sickness must be supported by a medical certificate issued by the approved hospital.
Telephones & Mobile Phones Usage:
- Telephone calls are strictly for hotel business. No private calls to staff will be relayed unless it is a real emergency.
- No mobile calls are allowed during working hours, except managers who are allowed to carry mobile for operational purpose.
Use of the Building:
In an international hotel, every member of the staff is duly bound to help project the correct and proper image to our guests. The following factors should be observed at all times:
- All staff must not use guests’ toilets in the public areas
- The guest elevators are for guests only; all staff are to make use of the service elevators
- Unless you are on active duty, you are required to stay away from the public areas of the hotel, the restaurants, bars, guest rooms and lobby, as they are ‘out of bound’ areas and any unauthorized presence of staff in these areas may subject him/her to disciplinary action. This applies during or after working hours unless special permission has been granted by your Department Head.
- No civilian dressings are allowed at the Back Office unless special permission granted by your Department Head
Other Relevant Rules to Observe:
All staff is to refrain from the following:
- To ask guests for tips or favors
- To absent from or leave their place of work without permission
- To be drunk and disorderly or under the influence of narcotics when they are on duty
- To smoke, eat or chew gum while on duty
- To attend to personal business in the hotel when on duty
- To loiter in the premises of the hotel
- To invite relatives or friends to the hotel without the permission of the Management
- To proceed to rooms of the guests without proper authorization by Department Head
- To solicit business during working hours or approach customers or guests for personal benefit which may be detrimental to good customer-Hotel relationship
- To disobey all directives and orders issued by Supervisors
- To divulge hotel information which is of a secret nature to others
- To accept additional employment of a part-time nature in another organization whilst still in the service of Hotel.
Disciplinary Actions:
- Disciplinary actions will be taken against anyone who contravenes the rules and regulations as contained here.
Grievance Procedures:
- All personal work problems should be brought immediately to the attention of your immediate Supervisor or AM or the FOM and DOR
Change of Personal Particulars:
- Any change of address, marital status, telephone or mobile numbers or any relevant information pertaining to your record with us must be notified to the Personnel Department within 14 days from date of change.
